Google announced last month that they are launching a new Google My Business App that provides a host of features that can help owners of small businesses to easily manage their online presence and respond to customers.
Following are the biggest features and highlights:
1. Profile Tab
Google has made it extremely easy to upload photos, create offers and create events by adding a post button. You can also update information about your business from the profile tab and it will instantly appear on the search as well as the map.
2. Customer Tab
People can connect with you in many ways. They can message you, follow you, book a service or leave a review. From now on, you can see all of these in one place – the new customer tab. You can also respond to the reviews & post offers you will get a notification when you get a new customer connection. Also, you will soon be able to respond to messages directly from the app.
3. See Your Progress in Real Time
The data that matters to you the most is now on the home screen itself. You can now check how many new people have interacted with your business, new connections and more, all in one place.
Here’s a short video: .
Google My Business App is a very powerful tool that every business owner and SEO professional must have. It’s easy to use and it offers a lot of gadgets that make tracking, analyzing and making changes easier.
The other big news is that Google is about to launch a chat feature for Maps through which users can talk directly with business owners after searching for their business. Having the GMB app will help you with this feature as well.